Privacy Policy
This privacy policy sets out how Goshen uses and protects any information that you give Goshen when you visit their website and/or agree to purchase from them. Goshen is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement. Goshen may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you adhere to these changes. We may collect the following information: Name Contact information including email address Demographic information such as postcode, preferences and interests, if required Other information relevant to customer surveys and/or offers What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in suitable measures. How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at goshengifthouse@gmail.com We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to House no 14/01, Vikas Nagar, Lucknow Lucknow Uttar Pradesh 226022 . or contact us at 9871479421 or goshengifthouse@gmail.com as soon as possible. We will promptly correct any information found to be incorrect.
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1. Consent
1.1 By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.
1.2 You agree that all personal data shall be retained till such time required for the purpose of Goshen or required under applicable law, whichever is later. Non-personal information will be retained indefinitely.
2. Information collection and Uses
2.1 Name, Email ID, Shipping and Billing Address, Phone Number - This data is collected directly from Users of the Website. This data is used to identify the User, deliver goods and services, identify "lookalike" customers and for security and fraud prevention.
2.2 Commercial Information - We do not collect payment card numbers and pins. Checkout happens through a third party portal of our payment gateway. We are provided details of the mode of payment and the bank used. We may use this information to provide targeted discounts and promotions and to analyze sources of traffic.
2.3 Internet and network activity like IP addresses and location - We collect this data automatically when you visit our Website. This data is used to analyze location based aggregate data and sources of traffic. We also use this data to provide goods or services and targeted promotions.
2.4 Communication data - We store all call records and WhatsApp communication with Users. This is used for quality, training purposes and for safety and fraud prevention
2.5 Social Media reviews - We may chose to reshare customer reviews on Facebook, Instagram and other social media. We use this data to measure User engagement and for security and fraud prevention. We obtain this data directly when Users share our content, post with our products or tag us.
2.6 Other sources - We may use other sources to draw data to identify customers, delivery goods, customize and personalize advertisements, identify new customers and for security and fraud prevention.
2.7 Information update - From time to time we may ask you to update your contact & other information with us on the Website or through any other approved channels. This is to help keep you updated on services, any changes in the services and its enhancements. We will not be liable for any failure or default to notify you of any service, any change in service or its enhancement if you fail to update such Information in a timely manner.
3. Access to data
3.1 Goshen collects your personal data to enable us, amongst other things, to provide the Website to the Users. We take all steps reasonably necessary to protect against the unauthorized access, use, alteration, disclosure or destruction of personal data of the Users.
4. Security
4.1 Data Sharing - Goshen does not share User data with third parties in exchange for money. We transfer personal data to third parties in order to obtain their services (for example, for Facebook and Google Ads). We are always careful with User data and we intend to comply with all regional legislation.
4.2 Delete Account - If you desire the deletion of the Personal Information you've shared with us, you can achieve this by submitting a request to our Customer Support Team via email at goshengifthouse@gmail.com. It's important to be aware that deleting specific Personal Information may result in the cancellation of your registration on the Website and the potential loss of access to certain features.
Note: Kindly include your complete name and the mobile number associated with your Goshen profile in your communication.
4.3 Customer Notifications - Goshen gives the option to Users to opt out of email marketing and marketing on other media. You can email us at goshengifthouse@gmail.com if you are receiving communication which you do not wish to subscribe to.
4.4 Use of Cookies - Goshen uses cookies to improve User experience and to increase Website load speeds. Users are advised to check their web browser setting if they do not want to share cookies. Some of the User tracking is done by Google and Facebook. You can refer to Google and Facebook's privacy policy for reference.
4.5 External Links - Although Goshen only includes verified links on the Website, Goshen does not take guarantee for the quality of the links. Users are advised to exercise caution while clicking on any links. Goshen cannot be held liable for any damage caused due to external links.
5. Review and Updates
5.1 We regularly review and update our Privacy Policy, and we request you to regularly review this Privacy Policy. It is also important that the information we hold about you is accurate and current. Please keep us informed if your information undergoes any change during your relationship with us. We are not responsible for any inaccurate information you provide to us, which may affect your experience when using the Website.
5.2 We may update or amend this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way the Company treats the User's information, the Company will display a notice on the Website.
6. Opt out rights:
6.1 In the event, you do not wish that your data to be used for the purposes mentioned herein or you wish to withdraw consent for use of your data please contact us at info@nestasia.in. In such events, we may not be in a position to provide you any benefits or services. Also, in case you choose to not share your name and/or mobile number, your registration from the Website may be terminated.
7. Data Accuracy, Verification and Supplementation:
7.1 It is in User’s interest and it is Goshen's objective, to have accurate, current and complete data concerning Users and their account. We have strict procedures that our employees abide by to meet this objective. While some procedures are required by central, state or RBI regulations, we have implemented additional procedures to maintain accurate, correct and complete financial Information, including processes to update information and remove outdated information. If you believe that we have incorrect information about you or your accounts, please intimate us. We will correct any erroneous information as soon as possible.
8. Force Majeure:
8.1 Notwithstanding anything contained in this Policy or terms of use or other terms and condition on the Website or elsewhere, Goshen shall not be held responsible for any loss, damage or misuse of your personal data, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
8.2 ‘Force Majeure Event’ shall mean any event that is beyond the reasonable control of Goshen and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond reasonable control of Goshen), power or electricity failure or unavailability of adequate power or electricity.
8.3 While Goshen will endeavor to take all reasonable and appropriate steps to keep secure any personal data which we hold about Users and prevent unauthorized access, Users acknowledge that the internet or computer networks are not fully secure and that Goshen cannot provide any absolute assurance regarding the security of Users personal data.
9. Grievance Officer
9.1 If you have any compliant or grievances or concerns with respect to Website or this Privacy Policy, please inform such matters to the designated Grievance Officer as mentioned below in writing or through electronic mail:
Name: Shikha Kaul
Contact Details: goshengifthouse@gmail.com
Designation: Director
10. Governing Law and Jurisdiction
10.1 This Privacy Policy is governed by and operated in accordance with the laws of India. If any of the parties wish to seek legal recourse, the courts in India shall have exclusive jurisdiction over all matters arising pursuant to this Privacy Policy.
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